Use the search function in our Help Centre to find the answers to our most frequently asked questions.

You can also use our Operator Bot to help you find the answer you need, ask your question and our Operator Bot will try and help. If you need a human, we'll email you back as soon as possible, usually within 2 days.

Just click the messenger icon on the bottom right of this page to get started.

Please give us as much detail as possible by providing the email address linked to your account or pledge and any other relevant details and a member of our crowdfunding support team will respond by email.

The Crowdfunder office is staffed on weekdays (Monday to Friday) from 9:00am to 5:00pm.

Please note that the Crowdfunder office will be closed on all Bank Holidays in England.

If the messenger icon is not visible please email us at


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