How payouts work on Crowdfunder
You’re in control of when payouts happen for your project. When creating yur project you can select to receive weekly payouts when setting up your project, or in one lump sum after your project closes. Alternatively, you can select to manage payouts later, and you need to trigger them yourself from your payout dashboard after your project goes live.
⚠️ If you have a charity profile, you will control your payout frequency for all of the projects and fundraisers that sit under the profile from the profile dashboard. You can choose weekly or monthly payouts as explained below.
Choosing when you get paid
You can choose weekly or monthly payouts.
You can also choose a payout day (for example, Monday or Friday).
That day is when Crowdfunder initiates the payout - it’s not the day the money arrives.
Money usually reaches your bank 2–3 working days later, but it can take up to 7 working days because of bank processing times and bank holidays.
👉 Example: If you trigger a payout on Friday, the money usually arrives on Monday or Tuesday.
The 7-day clearing period
Every pledge must wait 7 days before it can be paid out.
Only pledges that have finished clearing are included in a payout.
Any pledges still clearing will be paid in your next payout automatically.
How to trigger a payout
To move cleared funds to your bank:
Go to the Payout tab in your Project Dashboard.
Check that payouts are available to start.
Click "start payouts".
Select a payout day to start the transfer.
Please note that if your 'start payouts' button is greyed out, you do not have any cleared pledges yet.
Pausing payouts
You can pause payouts for up to 30 days.
During this time, no new payouts will start, but your money is safely held.
You can turn payouts back on anytime from your dashboard.
Payout Balances
Crowd pledges
Pending - These are all of your crowd pledges that have not yet passed their 7-day clearing period.
Available - These are all your pledges that have passed their clearing period and are ready to pay out.
Next payout - This will show your amount that your next payout will be, as well as the date it was initiated, its status and when it is estimated to arrive in your bank account.
Match funding
Pending - These are all your uncleared match funding pledges.
Available - These are all your match funding pledges that have cleared. Please note that match funding only clears and is available to be paid out once your project has closed successfully and all your match funding conditions have been met.
Next payout - This will show your amount that your next payout will be, as well as the date it was initiated, its status and when it is estimated to arrive in your bank account.
Other funds
This is usually manual pledges or funds that are not paid out by Crowdfunder. You should be aware of these funds, and this provides you with an overview.
Tips to get your money faster
Click on 'change frequency' and choose the same day to get a payout immediately (e.g., today is Wednesday, select Wednesday as the payout day)
Switch to monthly payouts if weekly ones feel too frequent.
If money takes longer than 7 working days to arrive, contact our support team.
Will I get all my money in one go?
Not always. All pledges go through a 7-day clearing period before they can be paid out to you. Once a pledge has cleared, it will be allocated into your next payout as per your schedule.
If you want to have your payouts as one lump sum, please choose this option when creating your project. If you did not select the lump sum option when creating your project and have not yet started your payouts, please contact our support team, and we may be able to help you. If not, you can also wait until all your pledges have cleared (are over 7 days old) before triggering your payouts.
If you have any further questions, please do email our support team at [email protected]