Online Safety

How to keep your Crowdfunder account safe and be aware of messages that are not from a trusted sender

Updated over a week ago

Recognising online fraud schemes and suspicious messages

Sharing your Crowdfunder project and engaging with your network is an important part of fundraising, and we want to help you achieve your goals in both a safe and effective way.

Here are some tips to help you recognise and report common online scams so you can protect yourself and the funds you raise.

How can I avoid fraud schemes?

  • Take extra precautions when reviewing emails you’ve received. Crowdfunder has a messaging service through your project page and we do not verify the identity of users that message through this portal. We will never ask you to accept an individual donation. If messages or links look suspicious, avoid opening them. For examples of scams we’ve seen, visit the 'Types of Online Fraud' section below.

  • If you’re unsure if an email from Crowdfunder is real, send it to our team using
    [email protected] or click 'Get Help'

  • As with all public online activity, sharing personal information such as your address, phone number, personal email address, or other forms of receiving payment (Digital wallet links, personal bank account information, etc), directly in your fundraiser or with potential donors you don't know can put you at increased risk. Avoid sharing this type of information, and report any suspicious contact attempts to our team using [email protected] or click 'Get Help'

What if I find something suspicious?

If you've received any suspicious correspondence regarding your Crowdfunder, please do not respond; instead, forward it to [email protected]. We’re always here to help.

What should I do if I click a suspicious link or provide personal information?

  • Immediately contact our team to report concerns about your account activity. Be sure to share any suspicious correspondence you’ve received.

  • Change your password on your Crowdfunder account and with your Email service provider

  • Check in with your other online accounts and set up Two Factor Authentication

  • Closely monitor your banking activity and transactions for suspicious activity

  • Set up free account alerts with your financial institution(s)

Types of Online Fraud Schemes

Offers related to your Crowdfunder project

If someone you don’t know is reaching out to offer something that sounds too good to be true, we always recommend validating the individual before sharing any personal information. Donors and donor networks shouldn't expect anything from you in return for their generosity. Some examples include offers to:

  • Run your fundraiser (especially for payment)

  • Withdraw donations on your behalf

  • Guarantee reaching your fundraising goal in exchange for a service fee or percentage of funds raised

  • Initiate a large donation to your fundraiser if you pay a service fee or percentage of funds raised

  • Share your fundraiser with a large social following for a service fee or percentage of funds raised

  • Donate if you provide personal information such as email address, phone number, or banking information

If you receive suspicious messages or offers, please email [email protected] for further review or verification.


Phishing is an attempt to get personal information (such as a username, password, or financial information) by pretending to be a website or person.

Phishing behaviour as it relates to your Crowdfunder account usually takes the form of:

  • Receiving an email asking you to take action with a phishing link embedded in the message;

  • Redirecting users to a fake Crowdfunder website that will not show up as

  • Being contacted by someone posing as a legitimate donor, organisation, or even as a Crowdfunder employee

As a reminder, all communication from Crowdfunder will be from a email address.

We encourage customers to use caution when reading or responding to emails through the messaging system on your project page. This messaging system allows community members to contact you regarding your project or rewards. Please be aware that these messages are not endorsed by Crowdfunder.

If you are in any doubt about the content please contact [email protected].

While Crowdfunder has tools and processes in place to help protect you from this kind of activity, we also encourage you to share relevant information with us as soon as it takes place. The sooner we’re made aware of a situation, the sooner we can help mitigate potential risks.

Romance scams and catfishing

A romance scam involves building trust by pretending to be romantically interested in someone and then using that trust to commit fraud. Some fraudulent activity can include stealing a victim's money, bank and credit card information, or even their identity.

Often used with romance scams, catfishing is when an individual uses a fake identity to trick a victim.

When talking online to someone you don’t personally know, do your best to verify their identity and never share personal details or send money to someone without having 100% confidence in their identity or story.

Additional concerns?

Want to read up on generally keeping yourself safer online? This government website provides advice and tips.

If you ever suspect someone is impersonating Crowdfunder or an employee of Crowdfunder or someone is using the messaging service for an online fraud scheme, please contact us by clicking "Get Help" at the bottom of the page to verify the authenticity of the message.

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