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I have a complaint about Crowdfunder’s services
I have a complaint about Crowdfunder’s services
Updated over a week ago

If you have a complaint about Crowdfunder’s services

Please contact us via email and we will do our best to resolve your issue.

What you'll need to tell us so that we can help you

  • Your contact details - name, email address, phone number

  • The project title and/or link

  • Your pledge details (if applicable)

  • What's gone wrong

  • What you want us to do to put things right

What we'll do to resolve your complaint

  • We'll get it to the right person

  • We'll be in touch with you as soon as we can and let you know what will happen next

  • We'll treat your complaint fairly

  • If the complaint concerns an individual at Crowdfunder, the complaint will not be investigated by the person who the complaint relates to.

  • We'll resolve your complaint as soon as possible and we will try to do this within 10 working days. For more complex issues this may take up to 8 weeks and we may ask you for further information to help us reach a decision.

  • We will inform you of the outcome of our investigation within 8 weeks of the complaint being received.

And once we've dealt with your complaint, we'll go back and see what we can learn from your experience.

If you think a project does not adhere to our guidelines read this article on how to report it to us.

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