If you have a complaint about Crowdfunder’s services

Please contact us via email or by post (Crowdfunder, C-Space 5-7 The Crescent, Newquay, Cornwall, TR7 1DT) and we will do our best to resolve your issue.

What you'll need to tell us so that we can help you

  • Your contact details - name, email address, phone number

  • The project title and/or link

  • Your pledge details (if applicable)

  • What's gone wrong

  • What you want us to do to put things right

What we'll do to resolve your complaint

  • We'll get it to the right person

  • We'll be in touch with you as soon as we can and let you know what will happen next

  • We'll treat your complaint fairly

  • If the complaint concerns an individual at Crowdfunder, the complaint will not be investigated by the person who the complaint relates to.

  • We'll resolve your complaint as soon as possible and we will try to do this within 10 working days. For more complex issues this may take up to 8 weeks and we may ask you for further information to help us reach a decision.

  • We will inform you of the outcome of our investigation within 8 weeks of the complaint being received.

And once we've dealt with your complaint, we'll go back and see what we can learn from your experience.

If you think a project does not adhere to our guidelines read this article on how to report it to us.

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