When you log into your project dashboard, you will see the following notification.
Click on complete setup to begin.
Take care to select the right option for your bank account type.
Select organisation if you're a charity or CIO registered only with the Charity Commission (and not Companies house), or you are unregistered.
Complete your organisation details.
Registered Address: Please fill out your organisation's registered address.
Your legal representative could be a director, trustee or other responsible person. You will need to upload their ID later in the setup process. The name, DOB and address details must therefore exactly match their ID – for example, if their legal first name is Robert, don't enter Rob.
Upload required documents.
ALL of the following documents must:
Include all pages
Be signed and dated (if appropriate)
Be saved as .pdf, .jpeg, .jpg, .gif or .png
ID document: Upload the ID of the legal representative you listed above. Make sure the .pdf image is clear, in date and show all corners and edges of the ID. If you experience problems, please see our troubleshooting guide.
Please ensure the following organisation documents are dated within the last 12 months. If they are older than 12 months, please sign and date them yourself, stating that they are still current.
Proof of registration: You need to upload your organisation’s governance documents, which may vary depending on the legal setup of your organisation – check with your trustees if you aren’t sure. If you're uploading a certificate of registration, this must be an official copy from the Charity Commission, which you can request via their website.
N.B. If you are a Scottish Charity registered with OSCR then you can upload a copy of your charity details from the OSCR website by finding your charity, clicking 'Print This Page' and saving as a PDF to upload.
Certified articles of association: Your articles of association is the document that outlines the purpose of the organisation and the responsibilities of its members. This document would have been registered with the Charity Commission when the organisation was established. For some organisations it is their Constitution, which is a set of fundamental principles that states how your organisation is to be structured.
If your organisation is unregistered and only has one governing document, such as a Constitution, please sign and date this document then upload it as both proof of registration and certified articles of association.
Legal Representative: If your legal representative is not mentioned by name in the governing document, we will ask for proof that this person is linked to the organisation. You will therefore need to upload an additional document — such as a list of members and roles or AGM minutes — that mention the person by name.
If you need to change the name of your legal representative after you've uploaded your organisation documents, please note that this will reset your whole wallet.
Organisation Wallet Document Guide
Complete your bank account details.
Once your organisation or charity documents have been verified, you will be able to complete the financial section of your wallet. When you log into your dashboard, you'll see the following notification again.
Click on complete setup to continue.
When completing this section, please note that the account must be in the organisation's name (not an individual’s name). This must EXACTLY match the organisation name set up above. Please also use the same address that is on your bank statement (even if this is not the postal address of your organisation).
Upload your bank statement.
This must EXACTLY match the organisation bank account details submitted above. It must also include the following information in order to be accepted:
Account holder address address - This could mean you will need to enter the treasurer or your accountant's address rather than the organisation address.
Account number and sort code
Statement date (within the last 6 months)
We cannot accept Excel downloads, .xlsx copies or screenshots of your statement. It must be a PDF or a scan or photo of a statement.
Here’s an example of what we need to see:
Check your extra funding wallet after 72 hours to see if your documents have been verified or if you need to resubmit them. In the case where verification fails, you will see the following notification in the extra funding section of your dashboard. You will also be notified by email that you need to resubmit one or more of your documents.
How long do I have to set up my wallet?
You have 3 months from the date your project closes to set up your wallet.
Please message us if you need further assistance.