When you log into your project dashboard, you will see the following notification.

Click on complete setup to begin.

Take care to select the right option for your bank account type.

Select business if you have a company number and are registered with Companies House (even if you also have a charity registration).

Please note that even if you are a charity registered with Companies House, you must create your wallet as a business.

Complete your organisation details.

Registered Address: The business name and address must exactly match the business name and address registered with Companies House.

Legal representative: Your legal representative must be an active director, as listed on Companies House. You will need to upload their ID later in the setup process. The name, DOB and address details must therefore exactly match their ID – for example, if their legal first name is Robert, don't enter Rob.

Upload required documents.

ALL of the following documents must:

  • Include all pages

  • Be signed and dated (if appropriate)

  • Be less than 7MB

  • Be saved as .pdf, .jpeg, .jpg, .gif or .png

ID document: Upload the ID of the legal representative you listed above. Make sure the .pdf image is clear, in date and show all corners and edges of the ID. If you experience problems, please see our troubleshooting guide.

Please ensure the following company documents are dated within the last 12 months. If they are older than 12 months, please sign and date them yourself, stating that they are still current.

Proof of registration: Your proof of registration must be an official copy from Companies House, which you can download directly from their website. Upload your certificate of incorporation here if it is less than 12 months old or upload a copy of your latest confirmation statement.

Certified articles of association: This is the document that outlines the purpose of the

organisation and the responsibilities of its members. If you are registered with Companies House, this will be your original incorporation document. If your Memorandum and Articles of Association have been updated since then, please upload the latest version. Please ensure your company name and registration. number are included on the document.

If your legal representative is not mentioned by name in your certified articles of association document, we will ask for proof that this person is linked to the business or organisation. You will therefore need to provide an AP01 form, which can be downloaded from your Companies House file.

Complete the Shareholder UBO declaration.

Enter the details of any shareholder with a 25% share or higher. If your organisation does not have shareholders, please provide the information of a director, trustee or persons of significant control (PSC).

If your business is a Trust or Foundation governed by a Trust Deed, please fill out this form (duplicate page 2 as many times as needed) with the details of:

The settlor, if existing;

The trustees;

The protector, if existing;

The beneficiaries of the trust

and upload it to the Shareholder declaration section.

You will also need to add these details in your Shareholder Ownership section.

As a business registered with Companies House, you must include details for all registered PSC. If there are no PSC you may add the details of one of your registered officers instead.

If your PSC are not listed in your incorporation document, or your PSC have changed since incorporation, you must upload additional proof of their appointment. This could be one of the following documents downloaded from your Companies House file:

— A PSC001 form.

— Your latest annual accounts.

If you are not able to provide either of these documents, please complete this shareholder's declaration form. You can complete this online and input an electronic signature. Next, you must upload your additional proof in the Shareholder declaration section of your wallet (as pictured below).

Overview of required documentation

Companies House company search:



Complete your bank account details.

Once your business documents have been verified, you will be able to complete the financial section of your wallet. When you log into your dashboard, you'll see the following notification again.

Click on complete setup to continue.

When completing this section, please note that the account holder must be your business name (not an individual’s name). This must EXACTLY match the business name set up above. Please also use the same address that is on your bank statement (even if this is not the postal address of your business).

Upload your bank statement.

This must EXACTLY match the business bank account details submitted above. It must also include the following information in order to be accepted:

  1. Bank logo

  2. Business name

  3. Business address

  4. Account number and sort code

  5. Statement date (within the last 6 months)

We cannot accept Excel downloads, .xlsx copies or screenshots of your statement. It must be a PDF or a scan or photo of a statement.

Here’s an example of what we need to see:

Check your extra funding wallet after 72 hours to see if your documents have been verified or if you need to resubmit them. In the case where verification fails, you will see the following notification in the extra funding section of your dashboard. You will also be notified by email that you need to resubmit one or more of your documents.

Email [email protected] attaching all signed documents if you need further assistance.

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