When you log into your project dashboard, you will see the following notification.

Click on complete setup to begin.

Take care to select the right option for your bank account type.

If you do not have a Companies House registration number and are registered as self-employed with HMRC, please select 'sole trader'.

Complete your details as they are registered with HMRC.

If HMRC doesn't have your trading name, please enter your personal name in order to verify your official documents. When entering your details, please enter them EXACTLY as they appear on your ID document (which will be uploaded in the next step). For example, if your full name is Elizabeth, do not enter Liz.

Upload required documents.


ID document: This needs to be the ID of the person registered as the sole trader above. Make sure the .pdf image is clear, up to date and shows all corners and edges of the ID. If you experience problems, please see this troubleshooting guide.

Proof of registration: For sole traders, your proof of registration must be from HMRC. This can be the confirmation letter or email you received when you registered, the front page of your tax return, or a screenshot of your profile from the HMRC website when you are logged in (your name and UTR must be displayed in all cases).

Complete your bank account details.

Once your ID and registration documents have been verified, you will be able to complete the financial section of your wallet. When you log into your dashboard, you'll see the following notification again.

Click on complete setup to continue.

Important: In this section, the account holder must EXACTLY match the user name in step 3. Please also use the address that is on your bank statement (even if this is not the postal address of your business).

Upload your bank statement.

This must EXACTLY match the bank account details submitted above. It must also include the following information in order to be accepted:

  1. Bank logo

  2. Trading or personal name

  3. Account holder address

  4. Account number and sort code

  5. Statement date (within the last 6 months)

We cannot accept Excel downloads, .xlsx copies or screenshots of your statement. It must be a PDF or a scan or photo of a statement.

Here’s an example of what we need to see:

Check your extra funding wallet after 72 hours to see if your documents have been verified or if you need to resubmit them. In the case where verification fails, you will see the following notification in the extra funding section of your dashboard. You will also be notified by email that you need to resubmit one or more of your documents.


How long do I have to set up my wallet?

You have 3 months from the date your project closes to set up your wallet.

Please message us if you need further assistance.

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