Have you pledged against a reward or donated, but you think the payment has gone through twice by mistake?
You can easily check this in your account by logging in to your account, clicking on the dropdown menu next to your profile icon and clicking on 'My pledges'.
Here you can view your pledge history as well as cancel a recent payment. Just click on the plus sign of the pledge you want to manage/refund.
If your donation has not been paid out to the project yet, you will see a 'Cancel pledge' button. Click this and then follow the on-screen instructions.
If you can not see this option, it means that the funds have already been sent to the project owner. Please get in touch via our contact form so we can advise you of the options to refund your payment: https://www.crowdfunder.co.uk/contact-us
Please note - If you have used Guest Checkout, then you will need to follow the link in the 'Thanks for your pledge' email and sign up as a full member to be able to manage your duplicate pledges. You can follow this guide.