When creating your project, you'll need to upload your ID to verify your identity. As the ID verification process is automated, you'll need to upload a file in the correct format and meet all the requirements in or to be verified.
If you're having trouble getting your identity document verified, take a look at the information below to understand common reasons for identity documents not being verified.
Solutions to common problems:
Problem: Not an exact match
The individual's name, date of birth or address you entered do not exactly match the details on the ID or address document. For example, if you entered 'Sam' as individual's name, but the passport reads 'Samuel', the document will not be verified.
Solution: Edit the details
You can edit these details when you upload your ID again, making sure that they are an exact match to the ID.
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Problem: Only part of the document has been photographed
All the corners and edges of the ID aren't visible on the photo uploaded.
Solution: Take new photo
Place your ID document on a table. Take a new photo, making sure that you can see the table all the way around the ID. This ensures that all corners and edges of the document are visible in the new photo.
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Problem: Wrong file format
The file is not in JPG or PNG format.
Solution: Change the file format.
Export or save the file as a JPG or PNG. If you're unsure how to do that, try asking a friend or searching the web for help.
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Problem: Black-and-white image
Photos or scans in black-and-white will not be accepted.
Solution: Colour image
Upload a new image in full colour.
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Problem: Address document is too old
Documents issued more than six months ago will not be accepted.
Solution: Document dated within the past six months
Upload a document that has been issued within the past six months.
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Problem: File is too large
You must upload a file under 8MB in size.
Solution: Reduce file size
Reduce the file size to under 8MB. If you're unsure how to do that, try asking a friend or searching the web for help.
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You will receive an email once the documents have been reviewed. Reviews can take our payment provider up to 48 hours to complete.
You can see the full guidance of uploading your ID here.
If your documents are still being rejected or showing as unverified, then please get in touch via our contact form: https://www.crowdfunder.co.uk/contact-us