How do I cancel a supporter's pledge?

Guide to refund a supporter's pledge

Updated over a week ago

If a supporter asks you to cancel their pledge, you can log in to your Crowdfunder account and click on your Supporters tab.

1. Search for the name of the person to locate the pledge and then press the 'Refund' button next to that pledge...

2. They can cancel the pledge themselves.
When the supporter is logged into Crowdfunder, they can go to the 'My Pledges' section of the user drop-down menu in the top right-hand corner:

Then click on the '+' symbol next to the pledge they want to cancel:

Then click the 'Cancel pledge' button:

How long does the refund take to be credited back to my payment card?

The payment will be refunded immediately and it should be credited to your account within 5 working days, however, this is dependent on the card provider and it can take up to 10 working days. If you have been waiting longer than this please get in touch via our contact form: https://www.crowdfunder.co.uk/contact-us

There is no option to cancel?

If the cancel pledge button is not showing then please contact customer support - if the funds are still being held by Crowdfunder then we can refund them for you. However, if the funds have already been processed then you (the project owner) will need to arrange the refund directly with the supporter once the funds arrive in your account

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