We're pleased to let you know that offline donations can be pledged to your project. Adding offline pledges is a great way to boost your total and show the full extent of support you've received — even from those who haven’t donated online.
How to Add Offline Pledges
There are a few ways to reflect offline donations on your project:
1. Create Pledges Using Separate Accounts
You can create new supporter accounts at guest checkout using a different email address for each offline donor. This is especially useful if those who’ve donated offline would like to appear individually on your project page.
⚠️ Important: If you use your own email address to pledge multiple times, all those pledges will display your username — even if you enter a different name during checkout.
We can only associate one single username per email address. To reflect different donor names, you’ll need to use a unique email at guest checkout for each pledge.
2. Make One Combined Pledge
If you’ve received multiple offline donations, you can also make one combined pledge on their behalf. Just be aware that:
Platform and transaction fees will still apply.
It's important to be transparent by adding a comment or posting a project update to explain where the funds came from.
3. Ask Us to Add a Large Donation Manually
If you’ve received a significant offline donation or held a fundraising event, please contact our support team. You can email us directly at [email protected]. We may be able to reflect that amount on your project manually.
⚠️ Important Things to Know
Fees Apply
Just like online pledges, fees will be charged on any offline donations you input manually.
Transparency Is Key
If you’re inputting pledges on behalf of others, we strongly recommend posting a project update or comment explaining where the funds came from.
How do I post a project update?
Crowdfunder +Extra Funding & Match Funding
If you’re applying for or have been approved for +Extra Funding, please note:
Offline pledges may not count toward match funding.
If you input multiple offline donations using the same name, card, or email, they will only count as one unique supporter.
It is strongly advised that you check with us and the partner before adding any significant amounts to your project, as it may be against the funding Ts & Cs.
A unique pledge is defined as one made using a distinct name, address, and payment method. Duplicate details may disqualify additional pledges from counting.
Additional checks will be made on match-funded projects. If duplicate pledging is detected, match funding may be removed.
Considering Lowering Your Target?
If you’ve received a substantial amount in offline donations and want to reduce your crowdfunding target:
Please contact our team — we’ll assess whether a target reduction is possible.
You should also post an update explaining the change to your supporters.
Important: Reducing your target may affect your eligibility for +Extra funding, so always refer to your specific fund’s criteria before requesting changes.
Need More Help?
If you have questions or need support with offline pledges, get in touch with our team. You can email us directly at [email protected].