Did you donate instead of selecting the ticket reward? Follow the below instructions to get your access link and code.

Sign in to your account and go to your pledges to manage your payments

Click on the + button on the right hand side of the donation that you want to change

You will then be able to select the show ticket as long as your donation was of at least equal value

Once you have swapped your reward you will then need to resend the email receipt. You will receive two emails. These may take a few minutes to come through. If you haven't received them within 30 minutes please contact us.

  1. Pledge receipt
  2. Your show ticket

And remember if you didn't manage to watch the live event it will remain available over the weekend.

You cannot swap your reward for a different reward. If you pledged on the wrong reward by mistake you will need to cancel your pledge then pledge on the correct reward. Follow these instructions on how to cancel your payment.

Pledged as a guest? Follow these instructions to activate your account so that you can switch your donation for a reward

If you are still having issues it is likely that you entered your email address incorrectly when you pledged on the project. please get in touch with us if you think this is the case and we will be able to assist you.

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