Fees policy for projects adversely affected by Covid-19

On 18 March 2020, as part of the launch of Pay It Forward, we announced that any project that went live on Crowdfunder having been adversely affected by Covid-19 would be fee free including any transaction fees.

The purpose of this offer is to support organisations who find themselves in crisis at this difficult time.

If a crowdfunding project on Crowdfunder.co.uk self certifies that they have been adversely affected by Covid-19 after 18 March 2020, they can ask for a full refund of fees incurred after 18 March 2020, including transaction fees. Any fees incurred prior to 18 March 2020 will not be eligible for refund. These refunds are subject to Crowdfunders own discretion.
These refunds are not available to projects that cannot certify they have been adversely affected by Covid-19.

We cannot refund fees for projects that have already closed and received their funds beyond seven days after their drawdown.

We are currently running free fees campaigns on our homepage, during the crisis for new projects.

We may withdraw this offer at any time.

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