In most cases, pledging issues may be experienced due to a problem with the payment card used.
We recommend the following troubleshooting steps:
Make sure that the card number, expiry date, security code and billing postcode have all been entered correctly.
Contact your bank to make sure there are no holds on your card, and to also make sure that:
No additional authorisation is required of you
Your card is authorised for foreign transactions if you are pledging from outside of the UK
That you have enough funds available
Specific Error Message Troubleshooting
If you encounter the error message, "Please check you have filled out the form correctly," follow these steps:
Verify your account is active and not disabled.
Ensure all required form fields are correctly filled and free of typos.
Document the issue by taking a screenshot to reference when seeking support.
If you're still having trouble pledging on a project after these steps, try using a different card for the payment.
If the issue you are having is related to the address you are inputting, please see this guide.
Verifying the Status of Your Donation
If you suspect your donation was not completed successfully, take these steps:
Check whether the amount has been deducted from your account.
Review the project's donor page to confirm whether your name or donation is listed.
Check your email inbox for a 'Thanks for your donation' email from Crowdfunder.
If you can't find evidence of your payment using these steps, please get in touch with our Support team at [email protected].
When reaching out, ensure you provide specific details about your issue, including the time and date of your donation attempt, form screenshots (if available), and any error messages received. This additional information can expedite the resolution process.