I made a pledge or donation, but didn’t receive a confirmation email
If you’ve made a pledge or donation but haven’t received a confirmation email, don’t worry, this is usually easy to resolve. Below are the most common reasons this happens and what you can do next.
1. Pledge visibility issues
Anonymous pledges
Comments are not displayed for pledges made anonymously. This helps prevent anonymous or inappropriate messages.
How to fix it:
Change your pledge to public if you want your comment to appear
Contact Crowdfunder support if you need help making this change
Finding your comment
If your pledge is public and you’ve left a comment:
Go to the Supporters tab on the campaign page
Click “View more”, as comments may be hidden if there are many supporters
If you still can’t find your comment, contact Crowdfunder support for assistance.
2. Incorrect email address
Possible issue: The email address entered during checkout contains a typo.
If you reached the “Thank you!” page but didn’t receive the email titled
“You just backed [Project Name]” your email address may have been entered incorrectly.
What to do:
Check that the email address in your Crowdfunder account matches the one you used when pledging
You can update this in the Account section
Can’t log in due to the typo?
Contact us at [email protected] or use the support chatbot (bottom-right of the site). Please include:
The name and email address you believe you used
The amount pledged
The last 4 digits of your payment card
A link to the project you supported
Guest donations:
If you donated as a guest, double-check that the email entered was correct. If not, contact support with your donation details so we can verify your email or resend your receipt.
3. Email went to spam or junk
Possible issue: Your email provider filtered the confirmation email.
What to do:
Check your Spam or Junk folder
If you find the email, mark it as “Not Spam” so future emails arrive in your inbox
4. Email sent to a different address
Possible issue: You pledged on behalf of someone else.
If you entered your own email during checkout, the confirmation was sent to you
If you added details in the “This is a gift” section, the project owner may contact the recipient directly
If you’re unsure, you can contact the project owner via the campaign page to confirm or update the recipient’s details.
5. Payment didn’t go through
Possible issue: You didn’t reach the “Thank you!” page or received an error message.
First, check:
Your bank statement to see if funds were deducted
Occasionally, you may see a “pledge declined” message even though the payment later succeeds. This can happen if an initial attempt fails but is retried successfully.
Common reasons payments fail:
Insufficient funds
Expired or incorrect card details
Bank restrictions on online or overseas payments
Temporary technical issues
What to try:
Double-check your card details:
Card number
Cardholder name
Expiry date
Security code
Postcode
Enter pledge amounts as whole numbers only (e.g. £10, not £10.00)
Contact your bank to confirm:
No restrictions or holds are in place
Overseas transactions are allowed (for international projects)
Prepaid or debit cards have sufficient funds
Large pledges won’t be blocked
If problems continue, try using a different card.
6. How to check your pledge status
To see whether your pledge was successful:
Log in to your Crowdfunder account
Click the dropdown next to your profile icon
Select “My pledges”
Click the “+” next to any pledge to view or manage it
Still need help?
If you’ve tried the steps above and are still having trouble — including issues with confirmation emails, comments, or anonymous pledges — contact us at [email protected] and we’ll be happy to help.