I have forgotten my password. How do I reset it?
If you've forgotten your password, follow these steps to reset it:
Visit the Forgotten Password page on Crowdfunder.
Enter your registered email address and request a reset link.
Check your email inbox for the reset link. If you do not see the email, check your spam or junk folder.
Use the link within 24 hours to reset your password. If the link expires, you can request a new reset email.
Troubleshooting Password Reset Issues
If you encounter problems during the password reset process, try the following:
Check Your Spam or Junk Folder: Sometimes, the password reset email may get filtered into these folders.
Ensure Correct Email Address: Double-check that the email address you’ve entered matches the one associated with your Crowdfunder account. If these steps don’t resolve the issue, please contact our support team.
Expiration of Password Reset Links
Password reset links sent by Crowdfunder expire after 24 hours. You must click the link and reset your password within this time frame. If the link becomes invalid, simply request a new one using the same process.
Troubleshooting Broader Login Issues
If you're unable to log in, confirm that you're using the correct credentials, including any recently updated information.
If access to specific sections like 'My Charity' or 'My Projects' is restricted, verify that you are logged into the correct Crowdfunder account.
For persistent issues, contact Crowdfunder support for assistance.
How do I change my password?
If you want to update your password, log in to your account and select 'My profile' from the top right drop-down menu.
Type in your old password followed by the new password twice. Then press 'Save changes' at the bottom of the page.
I signed up using the magic link so don't have a password set. How can I set a password to access my reports?
If you originally signed up using the magic link route, then you will not have a password and will need to set one up before you can access your reporting.
To set a password, please go to the 'Account' section of your profile, where you will be prompted to set a password.
When you click the 'Set password' button, you will see a banner at the top of the screen telling you that a link to set your password has been sent to the registered email address.
Find and open the email, and click on the 'Click here to confirm and set password' button.
You'll then be able to set your password and have access to all the password protected features from within your account.
If you continue to experience issues, please get in touch with Crowdfunder’s support team via the messages icon in the bottom right corner of the site, or by emailing [email protected].