Why Might My Crowdfunder Project Be Unable to Accept Donations or Be Suspended?
If your Crowdfunder project is unable to accept donations or has been suspended, the issue could stem from external reviews or internal platform challenges. Below, we outline the common causes and what you can expect in terms of resolution.
Possible Reasons for Donation Disruptions
1. External Reviews by Payment Providers
Crowdfunder utilises Stripe as its payment processor. In some cases, Stripe may place your project under review due to the country your fundraiser supports, especially if it falls into a high-risk category. This measure is part of Stripe’s compliance process and helps ensure secure donations.
Impact: During the review, donations to your project will be temporarily halted.
Timeline: This review process can take several weeks or longer.
Resolution: Crowdfunder cannot influence or expedite Stripe's review process; you will need to wait for Stripe to complete their evaluation.
2. Internal Platform Issues
In some instances, Crowdfunder may temporarily pause campaigns due to technical issues with specific features or products on the platform. For example, charity fundraising projects may be suspended if there are problems with the charity product.
Impact: All projects under the affected category are paused temporarily and removed from the platform if necessary.
Resolution: These interruptions are temporary, and Crowdfunder works to resolve technical issues promptly. Once resolved, projects can resume fundraising.
What Should You Do?
Monitor Notifications: Check your email and Crowdfunder dashboard regularly for updates regarding your project's status.
Wait for the Process: If your project is under external review (e.g., by Stripe), allow sufficient time for the process to complete.
Contact Support: If you have additional concerns or your project remains paused beyond the expected timeframe, reach out to Crowdfunder's support team at [email protected] for assistance.
Conclusion
Donation processing issues on Crowdfunder can arise for various reasons, such as payment provider reviews or platform-related technical difficulties. Although such disruptions are often temporary, understanding the causes and resolution process can help you navigate these challenges more effectively. For further support, visit the Crowdfunder Help Centre or contact support directly.