What should I do if my Charity Profile Page submission on Crowdfunder is rejected due to financial information issues?
When submitting a Charity Profile Page on Crowdfunder, financial information accuracy is critical for approval. Below, you’ll find the common reasons for rejection, along with actionable steps to address issues and improve your resubmission chances successfully.
Common Reasons for Rejection
Mismatched Bank Details - Using inconsistent account names: Ensure the bank account name entered in your profile matches exactly with the name appearing on your official bank statement. For example, avoid using an individual's name or partial details instead of the full official account name.
Non-Compliant Bank Statements - Uploading outdated documents: Ensure the bank statement or letter you upload is dated within the last 6 months. Older documents are not accepted for approval.
Missing information - All bank statements must clearly show a bank logo, a date within the last 6 months, sort code, account number and your organisation's name.
How to Correct and Resubmit Your Profile
Follow these steps to fix financial details and improve your submission:
Log In and Access Your Draft Profile - Sign into your Crowdfunder account and open your draft charity profile.
Correct Mismatched Bank Details - Navigate to the Financials section and click "Remove Account Details." - Re-enter your bank account details, ensuring the account name exactly matches the name on your official bank statement or letter.
Upload a New Bank Statement - Ensure the document is: - Dated within the last 6 months - Saved in an acceptable format such as PDF, image, scanned copy, or screenshot of a bank letter, transaction list, or online account details. - Navigate to the Financials section, upload the updated document, and verify that all information aligns correctly.
Resubmit for Approval - After making the changes, submit your Charity Profile Page once more for review via the platform.
With these steps, you can address financial information issues effectively and successfully submit your Charity Profile Page for approval.