Managing and tracking rewards within your campaign is essential for ensuring smooth fulfilment and donor satisfaction. Crowdfunder provides an easy way to access all the information you need through the Rewards Report. Below, you’ll find step-by-step instructions to help you find and use this report effectively.
Timing considerations also play a vital role in reward management. Crowdfunder advises campaigners to fulfil rewards only after their project has officially closed, as this helps minimise risks related to pledge refunds.
Additionally, project creators should clearly communicate any dependencies or milestones tied to rewards to avoid misunderstandings with backers.
Communication Best Practices: Clearly outline reward delivery timelines and conditions, and ensure backers understand how rewards fit into the campaign's purpose.
Rewards Report
The Rewards Report is a downloadable document available in your project dashboard. This report lists all the pledges made to your campaign along with the associated rewards. It provides you with everything you need to know to fulfil your campaign rewards accurately. For best results, wait until the campaign has officially closed before using the Rewards Report for fulfilment.
Log in to your Crowdfunder account and navigate to your project dashboard.
Click on the "Reports" tab.
Locate the Rewards Report option.
Adjust the timeframe settings to cover the entire duration of your campaign. This ensures that all relevant information is included.
Download the report.
It is recommended to access this report only after your campaign has officially closed to ensure all information is up-to-date, as supporters can cancel or amend their reward pledges while your campaign is live. This timing ensures that pledge details are final and reduces the risk of errors during reward fulfilment.